General rental terms

1. Who we are and when these terms apply

We are EVA SAILS s.r.o., Bajkalská 29/C, 821 08, Bratislava – Ružinov, SK, Company ID (IČO) 45885265, VAT ID (IČ DPH) SK2023161987, registered in Obchodný register Mestského súdu Bratislava III, oddiel: Sro, vložka č. 107965/B.

These terms apply when you rent a car without a driver from us as a consumer. They apply at all our locations; section 17 sets out the rules that differ by country. You can read them on this website before you send a request, and at the office they form part of the rental agreement you sign.

Values that differ from car to car – the security deposit, excess, included kilometres, minimum age and driving experience – are not set out in these terms. You will find them on the car’s page and in your written confirmation.

2. Request, confirmation and agreement

• Sending a request is free and does not commit you to anything.
• We confirm in writing whether the car is available, the total price and the conditions.
• The rental agreement is made at pick-up, when you and we both sign it. You receive a copy, and another copy stays in the car.
• Until you sign, you can cancel free of charge.
• Once you have signed, there is no 14-day right of withdrawal, as the law does not provide one for car rental on set dates (Article 16(l) of Directive 2011/83/EU and the Slovak Consumer Protection Act, Act No. 108/2024 Coll.).

3. Price

The daily price depends on how long you rent the car and includes taxes (the VAT of the country, or IGIC in Tenerife; see section 17).

Your written confirmation shows the total price and what it is made up of: the rental, delivery to your pick-up point, any extras you choose and the security deposit. We do not charge anything that is not in your confirmation.

A day means 24 hours from the time you pick up the car.

4. Drivers and documents

The minimum age and driving experience are shown on the car’s page.

At pick-up, each driver must show:

• an identity card or passport;
• a valid driving licence;
• an International Driving Permit, if the licence was issued outside the EU or the European Economic Area and the rules of the country require one.

Additional drivers must be named in the rental agreement and show the same documents. Any charge for an additional driver is shown in your confirmation. Only drivers named in the agreement may drive the car.

5. Security deposit

The amount of the security deposit is shown on the car’s page before you send a request. It is proportionate to the value of the car and its excess.

At pick-up, we block the deposit on a card belonging to the renter or the main driver. The cards we accept are listed in your confirmation.

We release the block on the day you return the car, unless there is a justified deduction. How long your bank then takes to release the funds is outside our control.

We deduct only amounts that are due under these terms and supported by documents, and we send you a breakdown.

6. Pick-up and return

We inspect the car together with you at pick-up and at return and take dated photos. We both sign a report of the car’s condition.

If you cannot be present at return, we record the car’s condition with time-stamped photos and video and send them to you within 24 hours. You have the right to dispute them.

Damage that is not recorded in the pick-up report is treated as having happened during your rental only if we can prove it. The burden of proof is on us.

7. Kilometres

The daily kilometre limit and the price of each extra kilometre are shown on the car’s page.

8. Fuel and charge

You receive the car with a full tank and return it full. For electric cars, you return the car with the same charge level as at pick-up.

If fuel is missing, we charge only the price per litre stated in your rental agreement, with no service fee. We do not sell a prepaid full tank without a refund for unused fuel.

9. Using the car

You must follow the traffic rules. You must not use the car for:

• racing, track days or test drives;
• driving off-road;
• towing;
• carrying passengers or goods for payment;
• renting it out to someone else.

You must not:

• drive under the influence of alcohol or drugs;
• take the car off the island or out of the country without our written consent;
• smoke in the car;
• carry animals, except in a pet carrier.

10. Insurance

Compulsory motor third-party liability insurance is included. The insurer is Aseguradora Demo S.A. and the policy number is POL-0000-0000.

If the car is damaged, your liability is limited to the car’s excess, shown on the car’s page. The limit is lifted only where the damage:

• is caused intentionally;
• happens while the driver is under the influence of alcohol or drugs;
• happens during racing or a track day;
• happens while driving off-road;
• happens while the car is driven by someone not named in the rental agreement.

Smoking in the car or carrying animals without a pet carrier does not remove the limit. In those cases you pay only the actual, documented cost of special cleaning.

Cover that reduces the excess is optional. We never add it by default.

11. Damage, theft and vandalism

You pay only for actual damage caused during your rental and not covered by insurance, and never more than the excess (except in the cases listed in section 10). We charge according to the repair invoice or an independent assessment, not according to a fixed damage price list. We do not charge a fee for handling a damage claim.

Normal wear and tear is not damage.

If the car is stolen or vandalised, you do not pay more than the excess, provided that you return the keys and report the incident to the police.

12. Accidents and breakdowns

If you have an accident:

1. Make sure everyone is safe.
2. Call 112 if anyone is injured.
3. Fill in the European accident statement that you find in the car.
4. Call us straight away on +34677886006.

If the car breaks down through no fault of yours, we pay for it. We give you a replacement car if one is available; if not, we refund the unused days.

13. Fines, tolls, parking and towing

Fines, tolls and parking charges are paid by the driver responsible for them. As the owner of the car, we are required by the traffic law of the country to identify the driver to the authority. We do this free of charge, with no administration fee.

If the car is towed or impounded, you pay the actual invoices.

14. Late and early return

If you return the car up to 59 minutes late, there is no charge. After that, each full hour costs 1/24 of the daily rate, and the late charge is never more than the price of one day.

If you return the car early, we refund the full days you have not used, recalculating the price at the rate for the actual length of your rental.

We never round charges up.

15. If we cannot provide the car

If we cannot provide the car we confirmed, we offer you an equivalent car or one from a higher category at no extra cost. If you do not accept, we refund everything you have paid.

If we seriously breach the agreement, you keep your right to end it. We do not rely on any force majeure clause that protects only us.

16. Our liability

We do not limit our liability for harm caused by us, by our staff or by a fault in the car.

We are not responsible for belongings left in the car, unless we were at fault.

17. Rules by country

Slovakia, Czechia and Slovenia

• Prices include the VAT of the country.
• The mandatory consumer protection rules of the country where you live apply where they protect you.

Tenerife (Spain)

• Prices include IGIC (the Canary Islands indirect tax) instead of VAT.
• We have notified the Cabildo Insular de Tenerife of our rental activity (reference TF-VSC-0000), and the Cabildo supervises our activity on the island. Our rates there have been notified to the Cabildo.
• Complaint forms (hojas de reclamaciones) are available at the office, on paper and by QR code.
• Consumer arbitration on the islands is provided by the Junta Arbitral de Consumo de Canarias; it hears a dispute only if both parties agree to it.

18. Complaints

You can make a complaint:

• at the office of your rental location;
• by post to Bajkalská 29/C, 821 08, Bratislava – Ružinov, SK;
• by phone on +34677886006;
• by email to eva-sails@gmail.com.

We give you a reference number and confirm that we have received your complaint. We reply within 15 days.

Out-of-court dispute resolution: If you are a consumer and we reject your request for redress or leave it unanswered for 30 days, you may submit a proposal for alternative dispute resolution to the Slovak Trade Inspection (Ústredný inšpektorát, Bajkalská 21/A, P. O. Box 29, 827 99 Bratislava 27; ars@soi.sk, adr@soi.sk; soi.sk) within one year, under the Slovak Alternative Dispute Resolution Act (Act No. 391/2015 Coll.). This does not limit your right to go to court.

Our activity is supervised by Slovenská obchodná inšpekcia, Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava.

19. Personal data

How we use your personal data is explained in our privacy policy.

20. Applicable law and courts

Slovak law applies to your rental and to these terms. If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the country where you live that apply to you (Article 6 of Regulation (EC) No 593/2008).

We can bring a claim against you only in the courts of the place where you live. You can bring a claim in the courts of the place where you live or where the rental takes place (Articles 17 and 18 of Regulation (EU) No 1215/2012).

21. Language

These terms are available in English and Russian. If the versions differ, the version more favourable to you applies.

Last updated: November 2, 2026